Effective date: September 23, 2026
Last updated: September 23, 2026
This Privacy Policy explains how Happy Lab (“Happy Lab”, “we”, “us” or “our”)
collects, uses, shares and protects information when you visit https://global.happylab.me
(the “Site”) or use our software, tools and services (together, the “Services”).
We are the data controller responsible for your personal information.
- Operator: Happy Lab (China)
- Address: Qinhuai District, Nanjing, Jiangsu, China
- Contact: hello@happylab.me
1. Information we collect
Information you give us
- Name and email address (for example, when you contact us, request a quote, or download a resource)
- Company name, role and country (in the case of a business enquiry)
- Order and billing details you provide when purchasing a licence
- Any other content you choose to send us (messages, attachments, sample data)
Information collected automatically
- IP address, device and browser type, operating system, referring pages and pages viewed
- Approximate location derived from IP address (country/region level)
- Dates and times of your visits
Information from third parties
- If you sign in with Google, we receive your basic profile information (name, email address and profile identifier) as permitted by your Google account settings.
- If you pay through PayPal, we receive confirmation of the transaction and the details needed to fulfil your order (such as payer name, email address and transaction reference). We do not receive or store your full card number or PayPal password.
2. How we use your information
We use your information to:
- Provide, operate and maintain the Services
- Respond to your enquiries and provide customer support
- Process orders, deliver licences and send related notifications
- Create and manage your account (if you register or sign in)
- Detect, prevent and address technical issues, fraud and abuse
- Comply with legal and accounting obligations
- Send you product and marketing communications where you have asked to receive them (you can opt out at any time)
3. Legal bases for processing (EEA / UK visitors)
If you are in the European Economic Area or the United Kingdom, we process your
personal data under the following legal bases:
| Purpose | Legal basis |
|---|---|
| Delivering the Services and handling orders | Performance of a contract |
| Customer support and responding to enquiries | Legitimate interests |
| Security, fraud prevention and service improvement | Legitimate interests |
| Marketing emails | Consent (or soft opt-in where permitted) |
| Legal and tax compliance | Legal obligation |
4. Cookies and similar technologies
We use cookies and similar technologies to keep the Site working, remember your
preferences (such as light/dark theme and language) and understand how the Site
is used. Where required by law, we ask for your consent before setting
non-essential cookies. See our Cookie Policy for details
and how to manage your preferences.
5. Sharing your information
We do not sell your personal information. We share it only with:
- Service providers who help us operate the Services, including hosting
providers, payment processors (PayPal), authentication providers (Google),
email and analytics providers. These providers may only use your data on our instructions. - Professional advisers (such as accountants and lawyers) where necessary.
- Authorities, where we are required by law or need to protect our legal rights.
A current list of the main third parties is available on request.
6. International transfers
We operate globally and some of our service providers are located outside your
country. Where we transfer personal data from the EEA or UK to a country without
an adequacy decision, we rely on appropriate safeguards such as the European
Commission’s Standard Contractual Clauses.
7. Data retention
We keep personal information only as long as necessary for the purposes described
in this policy, including to satisfy legal, accounting and reporting requirements.
As a general rule:
- Enquiry and support records: up to 3 years
- Order and billing records: up to 7 years (tax and accounting requirements)
- Marketing consent records: until you withdraw consent
8. Your rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Delete your information (the “right to be forgotten”)
- Restrict or object to certain processing
- Receive your information in a portable format
- Withdraw consent at any time (without affecting the lawfulness of prior processing)
To exercise any of these rights, email us at hello@happylab.me. We will respond
within the time required by applicable law (generally 30 days). You also have the
right to lodge a complaint with your local data protection authority.
California residents have additional rights under the CCPA/CPRA, including the
right to know, delete and opt out of the “sale” or “sharing” of personal
information. We do not sell personal information.
9. Data security
We use reasonable technical and organisational measures to protect your
information, including encryption in transit (HTTPS) and access controls. No
method of transmission or storage is completely secure, and we cannot guarantee
absolute security.
10. Children
The Services are not directed to children under 16, and we do not knowingly
collect personal information from them. If you believe a child has provided us
with personal data, please contact us and we will delete it.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise
the “Last updated” date above and, where the changes are significant, provide a
more prominent notice. Your continued use of the Services after an update means
you accept the revised policy.
12. Contact us
For any question about this Privacy Policy or your personal data:
Happy Lab — hello@happylab.me
This document is provided for general information and does not constitute legal advice.
If you require guidance on your specific situation, please consult a qualified professional.