Effective date: September 23, 2026
This Refund Policy explains when and how you may request a refund for software
licences and paid services purchased from Happy Lab through the Site.
- Operator: Happy Lab (China)
- Contact for refunds: sales@happylab.me
- Billing questions: billing@happylab.me
1. Digital products and licence keys
Our products are digital goods (software, licence keys and download access).
Once a licence key has been issued and delivered to you, the product is
considered consumed.
14-day money-back guarantee
We want you to be confident in your purchase. If a product does not work as
described, you may request a refund within 14 calendar days of the purchase
date, provided that:
- The licence key has not been activated/bound to a device, and
- You have contacted our support team and given us a reasonable opportunity to
resolve the issue.
After activation
Once a licence key has been activated or bound to a device, the purchase is
generally non-refundable, because the key can no longer be resold or reused.
2. Subscriptions
If you purchase a subscription:
- You may cancel at any time from your account or by emailing us.
- Cancellation stops future renewals; access continues until the end of the paid period.
- We do not provide pro-rata refunds for the unused portion of a billing period,
except where required by law or where the Service was materially defective.
3. Services (custom work, integration, consulting)
For custom services and professional engagements, the refund terms depend on the
project scope and will be set out in the applicable quote or statement of work.
Unless agreed otherwise:
- Deposits for work already started are non-refundable.
- Milestone payments are non-refundable once the milestone has been delivered and accepted.
4. Exceptions — no refund will be given
We will not issue a refund where:
- The licence key has been activated/bound and the product works as described.
- The request is made after the applicable refund window.
- The failure results from your hardware, network, third-party software, or misuse.
- The product was sold at a final/no-refund promotional price that was clearly stated.
5. How to request a refund
- Email sales@happylab.me with the subject
“Refund Request”. - Include your order number, the email used for the purchase, the
product name, and a short explanation of the issue. - We will acknowledge your request and respond within 5 business days.
Approved refunds are returned via the original payment method (PayPal).
Processing time depends on PayPal and your bank, and is typically 5–10 business days.
6. Chargebacks
Please contact us before initiating a chargeback or payment dispute. We will
always try to resolve the issue fairly and quickly.
7. Your statutory rights
Nothing in this policy limits any non-waivable rights you may have under the
mandatory consumer-protection laws of your country of residence. Where such laws
provide a stronger right to a refund or cancellation, that right prevails.
8. Contact
Happy Lab — sales@happylab.me
This document is provided for general information and does not constitute legal advice.
If you require guidance on your specific situation, please consult a qualified professional.