TIP

New global site. The client and admin console are live at global.happylab.me/intercom/, with an English and Simplified Chinese interface. This page explains the platform; contact us for a demo account, or read on for pricing.

Four core strengths

1. Reachable — modern real-time relay, so anywhere there is a network, there is a working channel.
2. Controllable — rooms, users, groups and permissions managed from one console.
3. Reviewable — operation and user-behaviour logs, all searchable after the fact.
4. Complete — a zero-install browser client plus a native Android app, so everyone uses the device that suits them.
   :::

This release is the Basic version — the full core: real-time intercom, room management, broadcast and the admin console. Need recording, transcription, AI or system integration? Those come in the Advanced and Enterprise versions (see Versions and roadmap).

What you get

Three ways in: Android, browser, admin console

One platform, three roles, each with the right tool.

1
2
3
4
5
6
7
8
9
10
11
12

        ┌──────────────────────────────────────────────┐
        │      Real-Time Voice Intercom (one backend)    │
        │   auth / rooms / floor control / broadcast /   │
        │            logs / permissions                   │
        └───────────────────────┬────────────────────────┘
                                │
     ┌──────────────────────────┼──────────────────────────┐
     ▼                          ▼                          ▼
┌──────────────┐        ┌──────────────┐          ┌──────────────┐
│ ① Android app│        │ ② Browser     │          │ ③ Admin      │
│   native     │        │   zero-install│          │   console    │
└──────────────┘        └──────────────┘          └──────────────┘

📱 Android app — the device in the operator’s hand

• Press and hold to talk (push-to-talk), or switch to full-duplex and speak freely
• Runs as a background service: calls come through even with the screen locked, and the app is not killed
• Built for handheld PDAs, tablets and phones — the way people already carry a device on site

The Android app is available on request while we finish the public build. Email us and we will send the APK and a demo account.

💻 Browser client — the dispatch desk

• Open a tab and you are on air — no install, no configuration, any operating system
• Responsive, so it works on desktop and mobile browsers
• Member list, online status and the active speaker, all in view
• Keyboard-friendly: built for control rooms, dispatch and duty desks

New PC in the control room? Send a URL. No software, no drivers, no “installation failed” support call.

🛠️ Admin console — one place to run it

People, rooms, broadcasts and data — managed from a single console.

Where it fits

The same platform, on different sites, solves the same problem: the people who need to speak can speak, whenever they need to.

🏭 Manufacturing — one workshop, one channel

• Lines, assembly, QA and maintenance each get their own room — separate conversations, no crosstalk
• A team lead broadcasts once, and the notice reaches everyone in seconds
• A fault on the line becomes a direct call to maintenance, saving the minutes spent hunting someone down

📦 Warehousing and logistics — no more talking over each other

• Goods-in, picking lines and storage areas each get a room
• Operators press and talk on a PDA — hands still full
• The dispatch desk watches the browser client on a big screen and sees at a glance who is online and who is speaking

🛒 Retail — head office to every store in one tap

• Group by store or region, and reach every store with a single broadcast
• Staff talk to each other without putting down what they are doing to make a call
• Promotions, stock-takes and incidents, all handled faster

🔧 Inspection and maintenance — report as you go, review it later

• Inspectors talk while they walk, keeping the control room in step with progress
• An admin can listen in silently on a critical round
• Every call leaves a log entry, so there is a record to go back to

:::details More scenarios
Campus security, facilities and property management, fleet dispatch, large events, hospital logistics, emergency coordination — anywhere a group of people needs to call each other instantly. Tell us about your site and we will work out how it lands.

Why a relay architecture?

Simply put: participants do not connect to each other. The platform relays and arbitrates for everyone. The practical payoff is that it stays stable as numbers grow and as networks get messier, and that the right to speak is arbitrated server-side — so two people cannot collide mid-sentence.

Why upgrades stay smooth

All three versions share the same real-time platform. Recording, transcription, AI and integration are layered on top — the foundation does not move. Start on Basic, upgrade when you need to; there is no big up-front spend.

Why the footprint is small

Real-time voice is relayed from a central server to the room, so participants never interconnect. As numbers grow, the pressure lands on bandwidth, not CPU or memory. In testing, 200 users on pure push-to-talk needed only about 6–8 Mbps.